Return policy

RETURNS

  • Return and refund of a product is possible if:

– A customer received the wrong item by our mistake.
– A customer received an item with a defect (each case is considered individually).
– A customer received an item of another color by our mistake.

A customer will have to inform us about the above-mentioned issues and provide photos as confirmation within 7 days after receiving a product.

If Dotoyx agree that an item is faulty/wrong, we will offer a refund of this product.

After receiving a product and check for no damage, we will make a refund cost of an item. In this case, a customer should send us back the item in its original packaging. Dotoyx pays all costs (shipping, taxes).

  • Return is impossible if:

– A customer has already worn or used a product.
– It involves a customized product with engraving. 
– It’s a catsuit/bodysuit/latex (for hygiene reasons).
– It’s a custom size. Please, be especially vigilant when taking your personal measurements. And if you have any questions, we will be happy to assist you.

NOTE: If the customer ordered two and more products, we offer a refund of a faulty/wrong item ONLY.

EXCHANGE

  • Exchange of a product is possible if:

– A customer received an item in the wrong size by the mistake of a customer. In this case, a customer pays all costs (shipping, taxes).
– A customer has received an item in the wrong size or color by our mistake. In this case, Dotoyx pays all costs (shipping, taxes).

A customer will have to inform us about the above-mentioned issues and provide photos as confirmation within 7 days after receiving a product and send it back to us.

After receiving a product, we check exploitation signs. Latex items can only be accepted for exchange if they are clean, have no signs of wearing and covered in talcum. 

As soon as a product is delivered and checked for no damage, we will produce it in the correct size or color.

  • Exchange of a product is impossible if:

– A customer received a correct order and then changed his/her mind.
– A customer has already used or worn a product.
– It involves customized orders, sizes, and a product with engraving.
– If more than 7 days have passed since the receipt of the order.